Return and Cancellation Policy
Return and Cancellation Policy of Digital Karma Online
At Digital Karma Online, we strive to provide you with the best digital marketing solutions and services. If you're not completely satisfied with your purchase, we offer a straightforward return policy to ensure your peace of mind.
Returns Process:
1. Contact Us: To initiate a return, please reach out to our dedicated customer service team within 30 days of receiving your digital service. You can contact us via email at mosturgentgm@gmail.com.
2. Return Authorization: Our customer service team will provide you with a return authorization (RA) number and detailed instructions for returning the service. Please ensure that any digital files or assets provided are not used or distributed.
3. Confirmation: Once your return request is approved, we will confirm the return address and any additional instructions for shipping the service back to us.
4. Refund Processing: Upon receiving the returned service and verifying its eligibility, we will process your refund within [number of days] business days. Refunds will be issued to the original method of payment used for the purchase.
Conditions:
- Returns must be initiated within 30 days of the delivery date.
- Digital services are NOT refundable.
- Refunds will be issued to the original method of payment.
- Original service fees are non-refundable unless the return is due to an error on our part.
Damaged or Defective Services:
If you encounter any issues with the quality or functionality of our digital services, please contact us immediately for assistance. We will work with you to resolve the issue or provide a replacement service promptly.
Contact Us:
If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer service team at mosturgentgm@gmail.com. We're here to ensure your satisfaction with Digital Karma Online!